Customer Service Policy
The mission of Self-Improvement Website is to give to you
a wide range of materials, to provide up to
the minute and accurate information, and to offer
services and programs desired. In fulfilling this
mission Self-Improvement Website strives to act as the
most convenient point of access for the needed
materials and information and to actively seek to
make community members and organizations aware of
Self-Improvement Website resources and services.
In fulfilling its mission, the Self-Improvement
Website
strives at all times to provide excellence in
customer service. Excellence in customer service
means that educated and knowledgeable providers are
ready to assist viewers in finding the materials and
services they want and need. Excellence in customer
service also means that the providers will try to
offer services in a fair manner that treats everyone
with courtesy and respect and asks for courtesy and
respect in return.
The following elements are emphasized in providing
public service:
1. Self-Improvement Website providers will treat every
patron with equal respect and every request with
equal importance.
2. Courtesy and attention to the needs of the
Self-Improvement Website user will be the key to all
interactions. providers will try to be flexible in
meeting Self-Improvement Website viewers’ needs. Whenever
possible, judgment calls will be made in the
viewers’ favor.
3. Skilled Self-Improvement Website providers will use
their knowledge of Self-Improvement Website resources to
fulfill requests in a timely manner or else present
alternatives when requests cannot be met
immediately.
4. Self-Improvement Website rules and procedures exist to
make Self-Improvement Website resources available on an
equitable basis. If anyone has a question about why
the Self-Improvement Website has a policy or if the
purpose of a policy is not understood, an
explanation should be provided or else referred to a
supervisor or the director of the Self-Improvement
Website.
5. The ultimate goal of Self-Improvement Website is to
meet viewers’ expectations for service while
fulfilling the Self-Improvement Website’s mission. Any
comments are welcome regarding how well those
expectations are being met.
Ethics:
All Self-Improvement Website viewers deserve equal
consideration and dignity for their requests for
Self-Improvement Website providers will seek to carry out the
mission of the Self-Improvement Website in a way that
provides optimum service to all.
Self-Improvement Website providers recognize the
confidentiality rights of Self-Improvement Website
viewers. As a result, Self-Improvement Website providers
will not reveal the identity of people using
Self-Improvement Website materials to a third party nor will
Self-Improvement Website providers reveal the items
checked out on another patron’s make up.
All requests for information will be considered
confidential and such requests will never be
discussed with a third party, except with another
librarian for the purpose of answering the question.
Members will respond to inquiries with the best
factual information available but will refrain from
offering personal opinions or advice in response to
queries. In particular, Self-Improvement Website providers
may direct viewers to sources of consumer
information, but they will not recommend products or
services.
